According to Rob Hancock, head of platform at Microsoft partner and cloud service provider (CSP) Giacom, this has been easier for SMBs than larger enterprises. To achieve these goals, they increased their investments in digital technologies and introduced new processes – Goldman Sachs’ Small Business Britain: The Impact of Covid-19 To Date survey found that 45 per cent of SMBs changed their business models in response to Covid-19. Fast-growing and innovative, SMBs help to drive long-term economic productivity and growth, so it is vital that they are equipped with essential digital tools and technical support.ĭuring the pandemic, many SMBs were forced to rethink their existing business processes to maintain continuity, drive productivity and, in some cases, survive. Small and medium-sized businesses (SMBs) are the backbone of the UK economy, representing 99 per cent of businesses and employing over 16 million people, according to statistics from the UK Department for Business, Innovation and Skills.

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